At Imperial Hotel Bintulu, we believe that our people are the heart of our success. We are committed to creating memorable guest experiences, and we know this begins with a passionate, dedicated team.
Why Join Us?
- Be part of a dynamic hospitality brand that values excellence, inclusivity, and local culture.
- Grow your career in a supportive environment with opportunities for professional development.
- Contribute to creating elegant, memorable experiences for guests from around the world.
Current Opportunities
We welcome talented individuals who are eager to bring creativity, professionalism, and warmth to our team. Whether your expertise lies in guest services, culinary arts, sales, marketing communications, or operations, we invite you to explore opportunities with us.
SALES & MARKETING
Director of Sales & Marketing
- Bachelor’s degree in Marketing, Business Administration, Hospitality Management, or a related field.
- Minimum 8–10 years of experience in Sales & Marketing within the hotel or hospitality industry, with at least 3 years in a senior leadership role.
- Proven track record in achieving revenue targets, market share growth, and brand positioning.
- Strong knowledge of hotel operations, distribution channels, and revenue management strategies.
- Expertise in digital marketing, SWOT analysis, and social media campaigns.
- Excellent communication, negotiation, marketing strategic, and presentation skills.
- Strong leadership and people management skills with the ability to motivate and develop a high-performing team.
- Established network of corporate clients, travel agents, and other contacts is highly desirable.
- Ability to work under pressure, handle multiple priorities, and deliver results.
- Professional appearance and ability to represent the hotel at industry events, trade shows, and networking functions.
Sales Executive
- To prepare and compile daily, weekly, monthly sales plans for Sales Manager review.
- To maintain client databases and ensure timely follow-up for leads and inquiries.
- To develop action plans to achieve the goals and sales target set by the Sales Manager.
- To review the actual achievements against goals and target periodically and take necessary corrective actions.
- Respond to email and telephone inquiries in a professional manner.
- To prepare quotations for customers and ensure proper follow-up and closure.
- To set up appropriate filing systems of existing and potential accounts, keeping them updated and properly categorized.
- Liaise with internal departments (Front Office, Housekeeping, F&B) to ensure smooth execution of VIP arrangements and event setups.
- Share detailed guest or client requirements with operational teams to ensure service quality.
- Handle minor client requests and escalate issues to the Sales Manager when necessary.
- To perform any other related duties as assigned by the management.
Marketing & Communication Executive
- Diploma or Bachelor’s Degree in Marketing, Mass Communication, Public Relations, Hospitality, or related field.
- Minimum 2–3 years of working experience in marketing communication, preferably in the hotel or hospitality industry.
- Strong knowledge of digital marketing, social media platforms, and branding.
- Good writing and communication skills in English and Bahasa Malaysia.
- Able to prepare marketing materials, press releases, promotional content, and advertisements.
- Familiar with graphic design tools such as Canva, Adobe Photoshop, Illustrator, or related software.
- Knowledge in photography, videography, and content creation is an advantage.
- Able to coordinate hotel promotions, events, and media activities.
- Good interpersonal and networking skills with media, agencies, and business partners.
- Creative, proactive, and detail-oriented.
- Able to work independently and meet tight deadlines.
- Willing to work flexible hours during hotel events and promotional activities.
- Strong teamwork and coordination skills with other hotel departments.
ADMINISTRATIVE
Secretary to GM
- Diploma or Degree in Business Administration, Secretarial Studies, Hospitality Management, or related field.
- Minimum 2–3 years of working experience as a Secretary, Executive Secretary, or Personal Assistant, preferably in the hotel or hospitality industry.
- Proficient in Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook.
- Excellent organizational, administrative, and time management skills.
- Strong communication and interpersonal skills, with the ability to interact professionally with internal departments, guests, and external parties.
- Good written and spoken English.
- Ability to read and understand Chinese is preferred, as the role may require assisting in translating documents, emails, or correspondence from Chinese to English when necessary.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Capable of managing the General Manager’s schedule, appointments, meetings, and correspondence efficiently.
- Ability to work independently, prioritize tasks, and handle multiple assignments in a fast-paced hotel environment.
- Pleasant personality with professional appearance and positive working attitude.
FINANCE
Accounts Executive
- Diploma or Bachelor’s Degree in Accounting, Finance, or related field.
- Minimum 2–3 years of working experience in accounting, preferably in the hotel or hospitality industry.
- Knowledge in full set of accounts, accounts payable, accounts receivable, and general ledger.
- Familiar with hotel accounting systems and accounting software.
- Good knowledge of Microsoft Excel and Microsoft Office applications.
- Able to prepare financial reports, reconciliations, and journal entries.
- Knowledge of SST, statutory payments, and basic accounting standards.
- Good analytical, problem-solving, and organizational skills.
- Able to work independently and meet deadlines.
- Good communication and interpersonal skills.
- Honest, responsible, and able to maintain confidentiality of financial information.
- Able to work under pressure and during month-end closing periods.
FOOD & BEVERAGE
Banquet Manager / Assistant Banquet Manager
- Diploma or Degree in Hospitality Management, Hotel Management, or related field.
- Minimum 3–5 years of banquet or F&B operations experience, preferably in a hotel environment.
- Strong knowledge of banquet operations, event setup, and service standards.
- Ability to assist in planning, coordinating, and executing banquet functions and events.
- Experience in supervising banquet staff, including scheduling and on-the-job training.
- Good understanding of customer service, food safety, and hygiene standards.
- Ability to liaise with clients, sales team, kitchen, and other departments.
- Able to work on shift, including evenings, weekends, and public holidays.
- Strong leadership, communication, and problem-solving skills.
- Physically fit and able to handle operational duties when required.
- Computer literate (basic MS Office and banquet/event management systems).
Restaurant Manager / Assistant Restaurant Manager
- Minimum Diploma or Degree in Hospitality Management, Business Administration, or related field.
- At least 2–5 years of working experience in F&B Operations.
- Proven experience in restaurant or hotel dining operations.
- Strong leadership and team management skills.
- Good knowledge of food safety, hygiene standards, and SOP compliance.
- Ability to handle daily operations, staff scheduling, and manpower planning.
- Strong problem-solving skills and ability to work under pressure.
- Excellent customer service and communication skills.
- Able to monitor and control costs, wastage, and departmental budget.
- Familiar with POS system and basic reporting (sales, inventory, manpower).
- Willing to work shift hours, weekends, and public holidays.
- Good command of English and Bahasa Malaysia (Mandarin is an added advantage).
FRONT OFFICE
Front Office Manager / Assistant Front Office Manager
- Minimum Diploma or Degree in Hospitality Management, Hotel Management, or related field.
- At least 3–7 years of experience in Front Office operations.
- Proven experience in hotel front desk operations, guest services, and reservations.
- Strong leadership and team management skills (e.g., Reception, Concierge, Bellman).
- Excellent knowledge of check-in/check-out procedures, room allocation, and guest handling.
- Strong problem-solving skills with ability to handle guest complaints and service recovery professionally.
- Good understanding of room revenue, occupancy, and upselling techniques.
- Ability to manage staff rostering, manpower planning, and training.
- Strong communication and interpersonal skills.
- Well-groomed, customer-oriented, and professional appearance.
- Able to work shift hours, weekends, and public holidays.
- Good command of English and Bahasa Malaysia (additional languages are an advantage).
How to Apply
Applicants are encouraged to submit a comprehensive resume along with copies of relevant certificates to:
ihbtu.hr@imperial.com.my
Please ensure your application includes:
- Updated resume with detailed work experience
- Copies of academic and professional certificates
- A brief cover letter highlighting your passion for hospitality
Join Our Team
At Imperial Hotel Bintulu, every role is valued, and every team member contributes to our story of excellence. If you are ready to grow with us, we look forward to hearing from you.